Terms of Service

By engaging Commercial Investigations (CPIS) LLP (“CPIS”) or by using this website, you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use our services.

These terms are supplemented by the engagement letter signed for each specific matter; in the event of inconsistency, the engagement letter prevails.

CPIS provides licensed private investigation, due diligence and related professional services in Singapore and, through partners, in the wider ASEAN region.

All work is carried out within the limits of Singapore law and any other applicable jurisdiction. We do not undertake any activity that would breach the law or compromise the admissibility of evidence.

Fees, disbursements and any retainer arrangements are set out in the engagement letter for each matter. Unless otherwise agreed in writing, invoices are payable within 14 days of issue.

Unused retainer balances are refundable; fees corresponding to work already performed are not.

By instructing CPIS, the client confirms that:

• The information they provide is true and accurate to the best of their knowledge.
• They have a lawful basis for the requested investigation.
• They will not use any report or evidence supplied by CPIS for any unlawful purpose.

CPIS investigators are PRD-licensed and operate in accordance with the Private Security Industry Act and applicable codes of conduct. We will exercise reasonable skill and care in the performance of every engagement.

All reports, methodologies and templates produced by CPIS remain our intellectual property. Clients are granted a non-exclusive licence to use deliverables for the purpose for which they were commissioned.

To the fullest extent permitted by law, CPIS's total liability arising out of or in connection with any engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential losses.

Nothing in these terms excludes liability for fraud or for any liability that cannot be lawfully excluded.

Either party may terminate an engagement by written notice. CPIS will be entitled to fees for work performed up to the date of termination and to recover any disbursements properly incurred.

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by the courts of Singapore.